Systems Support Technician is responsible for general support to computer hardware, operating systems, software and networking systems.
Essential Duties & Responsibilities:
Provide initial support and troubleshooting and managing hardware, software
Install, configure, and maintain desktop and laptop PCs and peripherals
Research and present solutions to IT management for various issues arising from troubleshooting process
Perform system backups and recovery as instructed
Manage user accounts and access control in accordance to company policies and procedure
Qualifications (Include Education and Experience):
Minimum of an associate’s degree and/or technical training certificate, or three years of work experience.
Interpersonal and customer service skills
Willingness to work some weekends and/or afterhours
About West Bank
West Bank is a community bank with its headquarters and Main Bank located in West Des Moines, Iowa. West Bank has eight locations in the Des Moines metro area as well as locations in Coralville, Iowa, and Rochester, MN.