Responsible for the daily operations of the MHS Helpdesk and all related computer systems and interfaces. Generate and distributes reports, maintain data bases, provide level 1 and some level 2 support, coordinate communication between Corp analyst and/or system vendor for troubleshooting of system failures. Ability to support computer related hardware and software applications used by MHS customers on the LAN/WAN. Able to troubleshoot, maintain, and install software applications on workstations, servers and network devices, remotely as well as in person. Answer, evaluate, and prioritize incoming telephone calls relating to hardware, software, and networking issues, providing excellent customer service. Demonstrates Service Excellence at all times. Other duties as assigned.