Responsible for the technical support of client computers, printers and mobile devices. Serves as primary end user contact for the IT Help Desk to provide excellent customer service. Works with network administrators to ensure effective data security and integrity.
Serve as primary contact for hardware and software Help Desk issues. Receives and troubleshoots user help desk calls to successful resolution.
Educate users on the functions of installed general office applications and operating systems. Responsible for the orientation of new employees in appropriate IT procedures.
Provide routine maintenance on computers, printers, hardware, and software.
Maintain accurate documentation on processes and solutions.
Troubleshoot equipment problems and place service calls with the appropriate maintenance vendors when necessary.
Administer anti-virus, spam and print services.
Stay current with application updates and industry trends in order to maximize Sho-Me’s investment in computerized systems.
Make recommendations regarding hardware and software to meet identified business needs.
Assists in the support life cycle of cell phones and other mobile devices.
Support client computer patching cycle.
Prepare audiovisual equipment for meetings and training sessions.
Responsible to accurately monitor IT assets.
Other duties as assigned.
Bachelor's degree in Computer Science or Information Systems or equivalent work experience. Minimum 2 years technical and technical support experience or equivalent co-op experience. Experience with PC Hardware, Windows OS and Microsoft Office, helpdesk ticketing, asset management tools and Mac OS.
About Sho-Me Power Electric Cooperative
Sho-Me Power Electric Cooperative, a Generation & Electric Transmission Cooperative and its subsidiary, Sho-Me Technologies, LLC are committed to making Missouri a better place to live and work by providing low-cost, reliable electricity and telecommunication services throughout the state.
Sho-Me Power is an equal opportunity provider and employer.