The Technical Support Specialist will perform the following job functions:
Provides technical assistance to internal computer system users.
Performs a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and applications meet company and user requirements
Oversees the daily activities related to workstations and laptop usage.
Provides daily internal workstation, printer and peripheral help desk support via telephone, help desk ticketing system, remote access and remote site visits.
Installs and performs minor repairs to desktops, laptops, printers and other peripherals as needed.
Answers user inquiries regarding computer software or hardware operations to resolve problems.
Develops knowledge based articles related to common usage of hardware and software in our environment for internal users.
Refers and coordinates warranty related hardware and software problems or defective products to vendors
Requirements of the Technical Support Specialist
Associate Degree or equivalent experience;
1-3 years customer software and/or hardware technical support or help desk experience preferred.
Some knowledge of report development (Crystal Reports and SQL.
Proficient with Microsoft Windows 10 operating systems.
Understanding of basic networking infrastructure.
Active Directory, VMware virtualization, Citrix XenApp and Microsoft Exchange 2010 knowledge a plus.
Internal Number: 17397
About Oxford Solutions, Inc.
Since 1998, Oxford Solutions has solidified our reputation as a reliable, cost-effective staffing solutions provider…whether it’s a mission-critical project of any magnitude, or simply to fill a necessary temporary opening to keep operations running smoothly.