NISC specializes in developing and deploying software solutions for over 800+ utilities and telecoms across North America. We exist to serve our members and help them serve their communities through our innovative software products, services, and outstanding customer support.
This position is responsible for providing Internal Application and system support to NISC employees in person as well as via phone and e-mail. This position requires strong decision-making skills and the ability to work under pressure at times. This position is for our Missouri or North Dakota offices.
Assist in daily administration of Internal Application and system support including:
Administration and NISC’s internal applications.
Performing software maintenance, upgrades and other maintenance tasks that reside on internal servers and cloud-based platforms.
Administration on Office365 Tenant.
Administration of Vmware Horizon VDI.
Install and troubleshoot various applications used on NISC’s internal systems.
Administration of Windows Server operating systems.
Administration of Linux server operating systems.
Administration of phone system, including voicemail and ACD systems.
Willing to participate in after hours on call rotation and other after hours work as needed.
Knowledge in the following applications–
ManageEngine Desktop Central
JAMF Casper suite
Maas360 in support of mobile device management
RSA maintenance and support
Strong Active directory knowledge
Vmware Horizon VDI
Email flow troubleshooting
In depth TCP/IP networking knowledge
Xymon monitoring tools
Desired Job Experience:
Strong customer orientation.
Strong problem-solving skills and attention to detail.
Strong verbal and written, interpersonal, and communication skills.
Ability to work independently, as well as in a team environment.
Ability to effectively adapt to change.
Ability to interact in a positive manner with internal and external contacts.
Ability to maintain the highest level of professionalism, ethical behavior, and confidentiality.
Commitment to NISC's Statement of Shared Values.
Ensure that all information is appropriately entered and utilized in the iVUE Support tool.
Desired Education and/or Certification(s):
Bachelor’s Degree in a computer related field or equivalent experience preferred.
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit. In addition, in order to perform the duties of this position, the employee is required to lift at least 70 lbs. frequently each day.
About National Information Solutions Cooperative
National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member-Owners who are primarily utility cooperatives and telecommunications companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering & operations, as well as many other leading-edge IT solutions.
At NISC, our focus is service excellence and innovative information technology solutions that enable our Member-Owners to excel in customer service, maximize diversification opportunities, and compete effectively in the changing utility and telecommunications industries..
Today, more than 20 million consumers in all 50 states, American Samoa, Palau, and Canada receive utility or telecommunications services from companies utilizing our advanced information technology systems. As a cooperative, NISC is owned by the users of our systems, our Member-Owners, providing an unparalleled working relationship and inside understanding on industry operations, changes and requirements. Our full complement of software and hardware solutions are... highlighted by innovations such as:
Internet bill payment and presentation
Graphical and mobile mapping systems
Activity costing systems
Energy deregulated billing
Telecommunications switch provisioning and many others
NISC and its subsidiaries employ more than 1,200 individuals in four cities (Lake Saint Louis, Mo., Mandan, N.D., Shawano, Wis. and Cedar Rapids, Iowa). Our staff represents a blend of seasoned professionals with in-depth knowledge of the telecommunications, energy and other utility industries along with talented technical engineers skilled in the most effective software development and delivery techniques. We are dedicated to providing quality service to our Members/Customers through unlimited phone support, online user documentation and knowledge bases, hands-on learning opportunities and site visits.