Our client, a leading regional provider of integrated communications, entertainment, and internet services, is currently seeking candidates for a Manager of Systems and Storage position. This individual will be a key member of the leadership team, responsible for managing the systems functions within the IT Infrastructure Group, and overseeing the installation, maintenance and tracking of server based systems and software.
Located North of Pittsburgh, this full-time position will have an excellent salary and benefits package, including medical, dental, vision, and 401K.
Manage the staff of the systems team including motivation, hiring, terminations, reviews, and overall performance and training.
Develop, manage, measure and monitor service level agreements for all systems under the IT Systems teams oversight.
Build and advance relationships with all IT units to ensure that IT services are communicated and adhered to.
Prepare cost analyses, budget plans and proposals as needed to support internal and external projects
Be an active member of the change, asset and problem management teams responsible for increased call avoidance, improved asset use and decreased end-user downtime.
Leverage industry standard best practice such as the Infrastructure Library (ITIL) to drive continual process improvement.
Promote a services based architecture to support the business applications teams and company objectives.
Perform trend analyses, and develop action plans for managing growth of systems, storage while managing complexity and reducing costs.
Staffs systems team and development projects with systems engineers overseeing project deliverables for the systems team.
Manage service level agreement adherence and oversight for ticketing, escalation and problem resolution for systems team issues.
Application owner for email, enterprise monitoring, storage and instant messaging applications
Ensure proper escalation reporting and cross team resolution of third level issue analysis and troubleshooting as outlined by the Armstrong Incident Management processes. Must be able to be a backup for the Problem Manager role when needed.
Maintenance window planning, communication, staffing and oversight
Documentation and communication of server, storage and core services standards and processes
Assists in development of budgets for capacity, maintenance, growth and compliance
Three to five years in an IT Supervisory role
Proven track record in managing a Systems team
Strong technical experience in managing, supporting and deploying Microsoft server products
Experience in developing server solutions for custom built and off the shelf applications in a fast paced company environment.
Experience and/or exposure to enterprise change and configuration management processes
Strong written and verbal communication skills
Exceptional customer relations management skills
Enterprise management of a systems team responsible for 200 plus servers
Multi discipline management experience of diverse technical resource within one team or as a manager of sub teams (Windows, Linux, Mainframe, SQL)
Proven track record of success in managing a team of 6-10 support individuals
Ability to manage IT projects from inception through to completion using standard project management processes.
Internal Number: 18257
About A.C. Coy
The most pressing issue for businesses today is the quest for growth, and more than innovation, operations or even customer relationships, CEOs are looking for talent and leadership to secure and sustain it. People are truly an organization’s greatest asset.
With an active nationwide database of more than 500,000 seasoned professionals, A.C.Coy employs the latest tools to manage effective recruiting. The technology helps to quickly identify and contact the right candidates with the skills and experience clients need.
The tools that A.C.Coy uses provide a unique perspective regarding culture, performance, leadership, and team "fit". And our integration methodology ensures that new leaders are integrated quickly and successfully without breaking stride.