We have several roles for Desktop Support Specialists! Interviews are taking place immediately! These roles are located throughout the greater Pittsburgh area! No matter what level of expertise you are, we want to talk to you. Call us at 412-471-0888 or email resumes to Nicole.Sharp@roberthalf.com.
Responsible for providing basic troubleshooting assistance and ticket resolution for personal computer users.
Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs
Diagnoses and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors
Recommends hardware solutions regarding personal computers in assigned areas • Assists with computer studies, projects, and implementation of policies throughout area of assignment
Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems
MAIN REQUIREMENTS • High School Diploma • Desktop support, for Desktop/laptops, software, hardware and printers, and related equipment • Windows 7 Experience • Staging & Imaging Tools Experience • Experience providing desktop support in an enterprise environment • Basic Network /Server Support experience and/or knowledge MAC/Apple Support (nice to have but not required) • Active Directory Experience • VPN Experience • Ticketing System Experience
Additional Salary Information: We offer competitive pay and opportunities for advancement.