Job Location: United States : North Carolina : Cary
Role Value Proposition:
This role provides framework development, enhancement and implementation of the MetLife Global Disaster Recovery (DR) program, ensuring preparedness and effectiveness of Information Technology and Business Application services recovery across the globe. At the same time, aligning framework to Global DR audit and regulatory requirements. This includes DR testing process, policy, standards, templates, roles, responsibilities, training, awareness, metrics and reporting.
Lead development and enhancement of Global DR Program framework, ensuring all aspects of the program are documented, understood and adhere to audit and regulatory requirements. Develop and lead implementation of Global DR testing enhancements, improving preparedness and effectiveness of MetLife to quickly resume business operations following a disaster. Build strong customer / stakeholder enterprise, regional and in-country relationships, including management. Apply understanding of program and key stakeholders (e.g., leverage best practices, advocate client position) to optimize recovery capability. Provide subject matter expertise and consulting services on Global DR program to the enterprise, including best practices, MetLife policies, industry standards and framework. Lead and guide internal partners and vendors on use of tools, templates and framework methodology for Global DR program with focus on management reporting of testing metrics and overall compliance.
At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.
Essential Business Experience and Technical Skills:
7+ years in a related field, preferably in professional services and/or financial services industry experience with business resiliency, disaster recovery, in a global enterprise with a strong technical background for global data center environments. Expert in coordination of Disaster Recovery tests for individual applications as well as data center tests; includes setting scope, objectives, project plan, status reports, conducting test planning meetings, review of test plans, and issue tracking/resolution supporting business processes; on call 24/7/365. Experience in leading the implementation of Disaster Recovery tools that automate the recovery process. Experience in testing multiple Information Technology platforms and services. Familiarity with industry standards and guidelines: ISO 22301, CERT RMM, FFIEC, and ITIL with professional Certification such as MBCI, CBCP and other relevant industry certification preferred. BA/BS degree or equivalent experience.
Internal Number: 103511
At MetLife, we put customers at the absolute center of everything we do. In fact, we believe technology will transform the customer experience and are investing nearly $300 million in new technologies that will help us innovate and develop new products and services to better serve our customers.We're actively seeking world-class talent for the GTO division, building a diverse, global and highly skilled workforce that is passionate about the same things we are — pushing ourselves to learn and grow, to be efficient, to share experiences and knowledge and to collaborate as a global team.