Our client has an opening for a Help Desk Support Analyst. The ideal candidate will be client facing and customer service-focused and be willing to work a flexible schedule.
Bi-lingual candidates also encouraged to apply! (Spanish, French, Mandarin, or Cantonese)
Troubleshoot, configure and address end user problems with workstations, servers and other related devices.
Ensure proper recording, documentation and closure
Escalate unresolved queries to the next level of support
Work through assigned tickets on a daily basis so that tickets are resolved in a timely manner
Recommended procedure modifications or process improvements
Qualifications and Skills
Bachelor's Degree preferred
Solid customer service skills including over phone, in person and in writing
Ability to troubleshoot computer hardware/software (IBM, Toshiba, Lenovo, Dell, etc.)
Experience with ticketing systems
Windows OS (Windows 7, iOS, POSReady)
Technical mindset; Ability to learn new functions and processes quickly
Ability to work efficiently in a fast-paced work environment
Nice to Have:
Bi-lingual (Spanish, French, Mandarin, or Cantonese)
About Oxford Solutions, Inc.
Since 1998, Oxford Solutions has solidified our reputation as a reliable, cost-effective staffing solutions provider…whether it’s a mission-critical project of any magnitude, or simply to fill a necessary temporary opening to keep operations running smoothly.