The Network Engineer participates in the implementation and maintenance of network systems including the hardware and software, and other data and voice communications to provide optimum data, voice, and video services to customers.
Responsibilities and Essential Job Functions
Assists with back office networking required for administrative support of the day to day operations of the network required to provide data, voice, and video service.
Maintains day-to-day security of networks and servers including operating systems and applications.
Implements network connectivity for LAN and WAN connections, including documentation of network connections.
Provides second tier support to subscriber support team to enable subscribers to access the network successfully.
Helps perform maintenance of all network devices with all firmware and software updates and security patches and features.
Assists in maintaining all data backups and disaster recovery including redundancy, virtualization, and backup procedures and rotations.
Promotes and maintains a safe working environment, observes all safety rules, and supports the Mission Statement and Core Values in carrying out the responsibilities of the position.
Supports and keeps abreast of bylaws, guidelines, policies/procedures and philosophies of the parent Cooperative in an effort to effectively serve and support members and subscribers.
Performs other duties as assigned in order to fulfill the objectives of the company and this position.
These statements are intended to describe the general nature and level of work being performed by people assigned to this position. This is not intended to be construed as an exhaustive list of all responsibilities and tasks that may be assigned.
Reports to: Broadband Manager
Internal: Provides internal support to subscriber support team and confers with other departments as needed to address networking needs.
External: Maintains great relations with vendors, contractors, subscribers, customers, and the general public in carrying out the responsibilities of this position.
This position mainly requires sitting to complete work with a computer and telephone. Some walking and standing are also required, as well as occasional lifting and/or carrying and/or pushing/pulling of various equipment such as routers, servers, or switch gear generally less than 20 pounds. A team approach is expected for tasks with forces greater than 20 pounds. Visual acuity is essential.
To perform the job successfully, an individual should have the following education, competencies, and experience:
High school diploma or equivalent required.
Bachelor of Science degree in Information Technology related field or equivalent experience desired; courses in Network Administration, Microsoft, Linux, and Cisco preferred.
Two or more years of experience in a server or network role, with some advanced knowledge in networking and server administration.
Proven ability to multi-task and plan/organize work to meet deadlines, all with a high degree of accuracy with attention to detail.
Strong analytical and critical thinking skills with demonstrated problem-solving abilities.
Effective communication skills and the ability to work as a team player.
Preferred technical skills/understanding include
TCP/IP, DNS, DHCP
Fiber and copper cabling
Cisco routing, switches, telephony, and security devices - IOS
VoIP including Latency and Jitter management
Broadcast and multicast traffic
GPON fiber technologies
Normal office conditions, some irregular hours may be required. Occasional day time travel for training or various errands as needed to complete the responsibilities of the position.