Huntington has embarked on a journey to invest in, and optimize for, our customer’s Omni Channel experience. Huntington will focus on improving customer sales and service experiences by designing journeys around a simplified (e.g. digitization) customer experience, and deploying to multiple channels (e.g. front-line bankers) to ensure a simple, easy and seamless customer experience.
The Omni Director of Journey Execution will play a key role in this process overseeing and coordinating the simultaneous execution of multiple Omni Journeys.
Oversight / management of concurrent IT initiatives including journey mapping, requirements, development, QA and implementation
Resource planning / management
Ensuring success through management of both short term and long term deliverables, early identification and resolution of issues and extensive project management
Works directly with Channels, Business areas, Support groups (including Customer Advocacy and Marketing) to create necessary communications.
Bachelor’s, or higher, degree in IT, MIS or related field required
Minimum 10 years business experience working in IT, Project / Program management
Experience with Financial products including Deposit, Lending, Investment, across various segments
5 Years of experience managing, large, complex IT programs
Experience with iterative delivery or Agile preferred
Results oriented individual with a proven track record of managing and delivering on time and on budget
Ability to effectively work in a matrixed organization with colleagues across various reporting structures
Ability to educate and drive cultural awareness of Omni Channel strategy and opportunities
Excellent influencing, consulting and communication (both oral and written) skills, with the ability to successfully interact with and relate complex technical information to multiples audiences in business terms
Ability to independently manage multiple work efforts, including driving to execution, through key stakeholders across the bank
Strong research and analytical skills with an ability to innovate (ie. Think outside of the box) to come up with optimal solutions
Methodological thinker, with strong experience with process / journey mapping (eg. Operational or Systems)
Efficient with Microsoft Office tools (Word, Excel, Visio, PowerPoint, Outlook), SAS, SQL
Ability to communicate with all levels of management
Acute attention to detail with an ability to identify or discover trends or themes
Ability to clearly articulate methodology for issue resolution to complex problems
Analytical thought process and ability to determine paths of action and make recommendations to remediate issues
Previous success in implementing simple and efficient service automation programs and processes
Problem Solving and Critical thinking, with the ability to identify root cause and proper solution
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Huntington does not accept solicitation from Third Party Recruiters for any position.