The primary function of the IT Desktop Support I position provides desktop support to the user population. IT Desktop Support role provides hardware and software support to resolve customer problems from the inception of the work request to closeout. Customer satisfaction is key to resolving problems. The IT Desktop Support I will work closely with the user population to provide technical assistance; configure, install and troubleshoot personal computer hardware, software, and peripheral devices in a network environment; maintain high levels of customer support and service; and continue to be proficient in personal computer, and network technologies through on-the-job training and professional development.
Install, configure and troubleshoot PC hardware, software, and other user assigned equipment.
Customer service and technical support.
Improve skills in hardware, software, and operating system technology through training and certification.
Perform imaging and restores as needed of user workstations.
Promote a team environment as a team member of the IT Department.
Associates Degree in Computer Information Systems, or related field, or 4 years working experience in IT systems support environment.
CompTIA A+ certification or similar.
A Microsoft certification in desktop support is required within six months of employment.
Understanding of and competence with PC’s and hardware/software.
Understanding of and ability to support the standard installed software and hardware and the ability to support other corporate devices such as printers and smart devices.
Ability to learn and support technologies such as virtual desktops, remote application terminal services and VPN.
Strong proactive customer service and follow-up skills with the ability to maintain a professional relationship with customers and staff, including times exposed to various and frequent customer demands and multiple timelines.
Ability to work with minimal supervision making decisions within an appropriate span of control.
Ability to communicate effectively, both written and oral, with all employees.
Ability to work on projects in a team environment.
Demonstrated oral and written communications skills including, but not limited to interpersonal, organizational, documentation, and troubleshooting.
Any equivalent combination of education, training, and/or experience can be substituted for requirements listed above.
Employer will assist with relocation costs.
Internal Number: 476
About Arizona G&T Cooperatives
Arizona Electric Power Cooperative (AEPCO) is one of 62 generation and transmission (G&T) electric cooperatives in the nation. AEPCO owns and operates the Apache Generating Station (Apache) near Cochise, Arizona, which is east of Benson. The plant provides power to more than 147,000 electric meters and 400,000 people in Arizona, California and New Mexico through six Class A Member distribution cooperatives. The plant has a combined gross generating capacity of 605 megawatts.
AEPCO also operates and maintains more than 622 miles of electric power transmission line and 27 substations in a network that reaches out from Apache and across Arizona to the northwestern corner of the state. The system includes more than 30 telecommunications towers used for phone and date relay services by AEPCO’s Member cooperatives and customers. From this network, our Member distribution electric cooperatives take the power and distribute it to their member-consumers at the end of the line.