We are Germany’s leading Bank with strong positions in Europe and significant presence in the Americas and Asia Pacific. We’re driving growth through our strong client franchise, investing heavily in digital technologies, prioritizing long-term success over short-term gains, and serving society with ambition and integrity. We serve our clients’ real economic needs in commercial and investment banking, retail banking and transaction banking, and provide ground-breaking products and services in asset and wealth management. That means a career packed with opportunities to grow and the chance to shape the future of our clients.
You will join a team that supports a complex set of business applications and is the interface for all of Deutsche Bank’s front, middle and back office client facing and trading businesses. Working with other technology colleagues including those in infrastructure and application development teams your role will be to ensure the stable running of the technology platform. This includes liaising with business users and managing a complex technology plant. Colleagues across Global Technology and our clients are based in key locations across regions and time zones.
The role offers the chance to take a high profile position providing proactive and reactive support to the Equities business and its clients whilst working closely with development and product management teams. They are also expected to be able to translate technical details in to business semantics and vice versa. This is an excellent opportunity to influence service delivery to Deutsche Bank’s clients during a phase of focused investment and growth for this business.
Main Duties & Responsibilities Primary activities are: •SL2 Technical Support •Relationship Management •Incident, Problem and Change Management •Continual Service Improvement activities •Disaster Recovery Planning & Testing
SL2 Technical Support: •Your primary responsibility will be to provide fast-paced SL2 technical support for all applications used by the Fixed Income business •Additionally, managing the estate of Windows and UNIX application and database servers, with an emphasis on using & refining Geneos monitoring to proactively maintain stability Relationship Management There is a significant amount of relationship management involved in this role and the strategy of the team is to provide excellent service, concentrating especially on the values core to the Bank. The team work together to deliver high quality service to the business.
Post holders are expected to work with: •Front Office Trading, Sales & Business Management •Middle & Back Office users •Global Technology onshore & offshore •Development teams •Various Technology teams throughout GT •Strong verbal & written English skills are required Incident Management: •Create and manage high priority incident tickets. Work with members of the team and developers to resolve incidents, ensuring that affected users & management are always kept informed. On-call support will be required on a rota basis both during the week and at weekends Change Management: •Working with developers to validate software releases ensuring advanced warning, appropriate technical and user testing has been completed •Ensuring that runbooks and information critical to successful release management are in place in advance of work occurring •Ensuring application monitoring is kept in line with application releases and change Problem Management: •Ownership of problem tickets that have been raised for your application set •Collaborate with technology partners to provide resolution for open problems or ensure that the appropriate parties have been tasked with doing so Continual Service Management Process Improvement & Reporting
In the area of service quality and management, the role will involve: •Identify process improvements in the regional and global support models and assist in implementation •Work with project managers on the introduction and supportability of new services and systems •Produce MIS reports on the overall quality of services •Follow up and resolve issues of poor service quality Skills/Experience: •Previous working experience in financial institution in providing IT support and dealing with business users on support or requirement gathering •Getting things done in large organizations – understanding of where to use processes and how to build and operate a network •Work across countries, regions and time zones with a broad range of cultures and technical capability •Experience working with virtual and global teams / Intercultural awareness •Ability to manage ambiguity, risk, and changing direction of projects and strategies •"Change Agent", ability to obtain results through influence
Technical Skills: •Strong scripting experience in Java, Python and Shell •Excellent problem solving skills in a distributed, multi-technology ecosystem •Solid understanding of messaging middleware like Solace, TIBCO or MQ using JMS •Strong Knowledge of Oracle Management, SQL scripts, performance management •Solid understanding of monitoring systems like ITRS Geneos, Netcool and Trivoli •Knowledge of SQL and relational databases – ideally both Hive/Impala/SparkSQL and a traditional RDMS, such as Oracle •Strong knowledge of configuration management tools like Ansible (preferred), Chef and Puppet •Good understanding of server technologies: Unix, Linux and Windows •Understanding of Agile and Safe methodologies (preferred) •Good understanding of Hadoop and data visualization tools like Tableau will be a plus •Prior experience of working in DevOps will be a plus •Broad ITIL / best practice service context within a real time distributed environment (ITIL v3 foundation certificate desired) Skills/Competencies: •A strong team player, and able to work in a global organization •A Computer Science or MIS degree holder (Additional qualifications in financial field is desired) •Proactive and able to work independently •Strong problem ownership skills and attitude
Internal Number: 3178645
About Deutsche Bank
DB Global Technology (DBGT), located near the Research Triangle Park (RTP) area of North Carolina, is a dedicated software development center that presents a start-up feel within the larger Deutsche Bank organization. DBGT is a dedicated application development and software engineering center that supports the Bank to access leading technology skills and promote innovation in the development of software applications and leading-edge IT solutions.