Summary Description: This position will manage the design, engineering and support services for NCEMC’s datacenters, network infrastructure, voice systems and associated equipment and software. This position will also be closely aligned with the Cybersecurity, NOC and Service Desk functions to ensure performance, reliability and security of the company’s IT infrastructure.
Academic and Trade Qualifications: Bachelor's degree in Information Technology, Computer Science, Management or similar discipline preferred. Combination of training and work experience may be substituted for the educational requirements.
Work Experience: A minimum of five (5) years’ experience in datacenter operations, networking and telecommunications operations and support required. Experience with electric cooperative’s operations is preferred. A minimum of two (2) years of IT management experience required.
Works to ensure that performance, reliability and security is maintained for all NCEMC IT infrastructure.
Manages staff who provide services to Members for their own IT infrastructure.
Develop datacenter, network and voice priorities and strategies in support of a long-term operations and maintenance plan, considering business direction, capacity, redundancy, cybersecurity, disaster recovery, business continuity, etc.
Follows the established procedures for change control, root cause analysis, issue resolution, service ticket creation, assignment resolution and closure.
Manages external vendor relationships including telecommunications providers.
Prepares and manages the network services budget.
Job Knowledge: Extensive knowledge of network hardware, operating systems, IT management applications and datacenter operations is required. Sound knowledge of documentation processes, operational procedures, project planning/management, QA techniques is required. Knowledge of electric cooperative accounting system, project management and budgeting, transmission, and generation operations is preferred.
Abilities and Skills: Capable of managing systems engineers and administrators. Demonstrates effective oral and written communication, presentation, and communications skills and the ability to establish and maintain effective customer and colleague relationships is required.
Relationships and Contacts: Must be able to maintain internal relationships necessary to achieve the purpose of the position and the desired results. Work cooperatively with staff members of other divisions and key partners to resolve mutual operational problems and meet corporate policies, procedures and goals. Position shall interact with vendors, consultants and contractors as necessary to accomplish assigned objectives.
Working Conditions: Normal business hours, with limited overtime. Travel is limited and normally contained within the state. Position may require the lifting and moving boxes with weights in the 25 pound range.
Company Profile: NCEMC (https://www.ncelectriccooperatives.com/who-we-are/#about-us) is one of the largest generation and transmission cooperatives in the nation and is the power supplier for most of the state's member cooperatives. NCEMC acquires the power it sells to its member cooperatives in a number of ways, including asset ownership and Purchased Power Agreements.
North Carolina Electric Membership Corporation provides equal employment opportunities (EEO) to all applicants for employment.