The ideal candidate for this position will be able to communicate effectively, maintain computer systems, and networks for employees and stakeholders. You’ll be responsible for issue identification, troubleshooting and resolutions.
Provide a high level of customer service to various stakeholder groups within the school district
Respond to technology support tickets and issues throughout the district dealing with software, hardware, and networking issues
Work alongside stakeholders on solutions to solve their problems
Handle support calls, emails and feature requests from stakeholders
Demonstrate knowledge and familiarity with staff on a first-name basis and be their advocate with technology
Help new and existing stakeholders with software and hardware in their classrooms as it pertains to student instruction
Assist in creating technical documentation
Technical in nature and requires research, analytical skills.
Strong research skills to collect information, troubleshoot and document issues
Knowledge of Microsoft Office/Google Application suite
Knowledge of Microsoft Windows Operating System
Previous experience providing Customer Support and/or Technical Support
Able to clearly and patiently communicate well with stakeholders
Excellent communication skills, verbal and written
Insatiable curiosity, a love of learning and a desire to continuously improve
Friendliness and solid interpersonal skills
Attention to detail
Strong organizational and task-management skills
OpenArc is a technology consulting firm providing industry-leading technical talent placement, software development, and technology strategy services to clients nationwide. Through a unique blending of people and software, OpenArc has a business practice that delivers amazing enterprise, mobile and consumer-facing apps and the best talent for contract, contract-to-hire and direct placements for clients and partners alike.
Staffed with the most-trusted recruiting experts, elite software developers, UI/UX designers and market experts, our team provides clients with the best resources, the right techniques and world-class support resulting in powerful measurable success.