BluChip Solutions is growing and we're seeking to fill positions for personable, flexible, experienced Help Desk Technicians local to our Pittsburgh Metro office in Wexford. This position is responsible for managing the day to day support tickets generated by our clients.
The successful candidate is a highly-motivated team player who has excellent interpersonal communication skills, a commitment to delivering world-class levels of customer service and has a strong technical grasp of the following areas:
Virus management; prevention, detection, and removal
Microsoft Office operating systems and applications Position Duties/Description
Day-to-day support activities including ticket creation and resolution
Troubleshooting issues from inception to resolution, escalating tickets as needed, all while maintaining best practices throughout
Maintain an in-depth knowledge and understanding of client technologies hosted applications, and services
Must be able to manage multiple tickets at one time
Assist in developing documentation, knowledgebase and best practice guides
Communicate highly technical information to both technical and non-technical users
Go onsite as needed for advanced troubleshooting and break/fix, building trust and maintaining strong client relationships
Provide assistance to the project team by completing assigned tasks and supporting onsite resources and participating in the onsite portion of a project as needed
***Provide On-Call after hours’ support on a rotating schedule with other resources. Client is a 24/7 operation. We work 3 rotation shifts.
Demonstrated Problem-Solving and solution development skills and the ability to explain problems and propose solutions to both technical and non-technical clients
Previous Help Desk experience is required – this is not a novice position.
Experience with ticketing systems and multiple vendor solutions
Certification A+ is highly preferred
Excellent time management skills are absolutely crucial to success in this role Candidates selected for interview will be required to undergo criminal background checks and may be required to complete a drug screen in accordance with Federal and State Law. Offers of Employment are contingent on a successful background check.
Established in 2008, BluChip Solutions, LLC is a full-service computer consulting services firm whose leadership possesses over 20 years of Staffing management experience in offering contract, contract-to-hire, permanent, placement, contract payroll services and project solutions. Our staffing services are committed to providing the best qualified individuals to employers in each of the markets we serve. As the top information technology consulting services companies in the marketplace we stand ready to help our clients and our candidates. You can be assured that we will located the best people to fulfill your requirements.Uniting highly qualified candidates with clients is what we do. We take pride in our systems and policies, investing our expertise to make relationships work - productive partnerships with our clients and our employees. Our screening and matching processes are designed to be efficient, yet speed is never given priority over careful and comprehensive evaluation of candidates.
As a full-service workforce management solutions firm offering contract, contract-to-hire, permanent placement and executive services, we specialize in finding highly skilled professionals ...for contract assignments and direct placement. Our trained group of experts prides itself on understanding the needs of our clients and delivering the right people to get the job done.
Our clients deserve a staffing services company that provides a conscientious and thorough approach. As a leading consulting services company we appreciate the opportunity to serve you, to earn your confidence and to establish your trust.Measurable Performance, Accountability and Trust are three foundational principles that underpin our company. We pledge to provide every client with our very best efforts and outstanding results. Our reputation as a top-flight consulting services company is of great importance to us. We look to the future with appreciation for our client and employee partners, and with confidence that together we will continue to meet challenges head-on and to achieve success.