To provide technical support for networking technologies for administrating and managing the setup, maintenance, repairing work of network systems and system components. The analyst must resolve and troubleshoot any malfunctions involved with networks or network components.Â The analyst must troubleshoot any malfunctions with the phone and camera systems. Provo Canyon Behavioral Hospital is located in Orem, Utah and is a member of Universal Health Services, Inc. (UHS). UHS is one of the nation's largest and most respected healthcare management companies, operating through its subsidiaries acute care hospitals, behavioral health facilities, and ambulatory centers nationwide.
Essential IT Functions:Â Â Â Â Â Â Â Â Â Â
Provide technical support for networking technologies for administrating and managing the setup, maintenance, repairing work of network servers and system components. Resolve and troubleshoot any malfunctions involved with networks or network components.
Apply systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specific specifications.
Design, document, test, create or modify computer programs related to machine operating systems.
Developing and/or implementing the efficient and cost-effective software solutions for a particular problem.
Preparing manuals and user guide for training purposes and for the use of users.
Troubleshooting day-to-day problems with software and hardware and fixing them in a timely manner for multiple locations.
Recommending the need for new software and hardware systems to the management. Works with UHS-BH Corp IT with research, bids and purchase orders.
Upgrading the software solutions as well as the hardware systems to solve the problems as and when they arise.
Maintaining, monitoring and coordinating the use and installation of software and hardware components according to company policy.
Updating their knowledge about the latest programming techniques and technologies.
Continuously working toward improving the performance of the systems.
Working closely with the management and other teams in achieving the organizational goal.
Serves as the facility liaison with Corporate IT.
Provides PC network support for the user community.
Functions as a help desk for facility.Â
Install and troubleshoot PC equipment.
Resolves users' software related issues within scope of assigned security protocol as authorized by BH-CORP-IT.
Maintains software/hardware inventories.
Documents all PC systems and software.
Participates in monthly IT Webinars.
Assists with special projects.
Performs routine maintenance on PC equipment.
Provides first level of support for phone systems.
Provides first level of support for closed circuit television systems.