Have you ever dreamed of becoming a cog in the dusty gears of a giant red-tape bureaucracy? If so, move along, this isn’t the ad you’re looking for. But, if you are serious about making life better for the million+ people who call Wake County home, read on.
Wake County Information Services has a culture of collaborative work teams, full of people who aren’t afraid to try new things. We offer diverse work opportunities, right in the heart of Raleigh’s booming downtown. Our team members are our most valuable asset and we treat them as such with competitive salaries, R&D opportunities, reimbursement for education, flexible work schedules and telecommuting options for most positions. We believe strongly that a realistic work/life balance makes for better decisions, greater creativity and an environment that you’re willing to show up for every day. If you think you’ve got the skills we need, come check us out.
We believe that innovation towards efficiency, service improvement, and cost savings is essential to great government and we want your help in getting us there. We are looking for an Innovation Partner to join our one-of-a-kind Innovation Team. We need a creative thinker who can lead the exploration of ideas through experimentation. A successful Innovation Partner will thrive in providing analysis in search of the underlying business problem, identifying solutions, and developing strategies related to business needs and disruptive technologies. We are looking for a curious explorer – interested in the next cool thing and then connecting the dots with where the county could benefit. We need a team member who is very comfortable with group facilitation – the more techniques the better. He/she should be comfortable with requirements gathering, process re-engineering, project planning, leading change, and often times starting from scratch. Our ideal candidate is not necessarily a technologist who thrives in an atmosphere of coding and managing databases. The key characteristics we need are creativity, critical thinking and systems thinking.
This position is an essential element of our Enterprise Innovation Program. You’d be working side by side with technology professionals and departmental business leaders alike. Although work will certainly be varied, it’s a good bet that much of it will be aligned with our Board of Commissioner goals around major topics including: community health, economic strength, education, great government, growth and sustainability, , public safety and social and economic vitality. In short, you will not be bored.
NOTE: A criminal background and credit check will be conducted.
Knowledge of the principles and practices of business analysis
Knowledge of relevant products and analytical tools and methods.
Knowledge of the principles and practices of project management to achieve project objectives within established budgets and schedules.
Ability to lead discovery conversations with stakeholders to define issue/subject and recommend an optimal approach.
Ability to communicate details and concepts to diverse audiences.
Ability to decompose the abstract into details. Critical thinking skills/system thinking to break down large ideas into smaller pieces, patterns, and views.
Ability to collaborate with subject matter experts and stakeholders in the evaluation of business issues, process re-engineering, exploration of disruptive technologies, and solution discovery.
Ability to make strategic recommendations related to business issues, solutions, or processes.
Demonstrated ability to convert a valuable idea into a successfully-implemented solution.
Demonstrated communication skills and ability to clearly discuss and convey information, technology concepts and terminology with both technical and non-technical staff at all levels within and outside the County.
Ability to work well with people from many different disciplines with varying degrees of technical experience.
Demonstrated ability to write and present succinct and informative verbal and written communication, which conveys clear and concise meaning.
Minimum Requirements: Bachelor’s degree in Business Administration, Computer Science, or related field. Four years’ extensive experience performing project management, business analysis, process evaluation, facilitation in support of business re-engineering. A valid driver's license and a "safe" driving record is required.
Preferred Experience, Skills and Training: The successful candidate will demonstrate excellent customer service and communication skills in order to effectively carry out the above job functions with a diverse group of customers and partners, including County senior leadership, IT technical staff, public officials, vendors and related industry experts.
The candidate will possess experience working in a team-oriented, collaborative environment and will demonstrate the ability to prioritize and execute tasks in a high-pressure environment.
The candidate will possess a strong understanding of project management and innovation principles and demonstrate a strong customer-service orientation.
Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the second-most populous county in the state, with approximately 1,100,000 residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. Wake County was recently recognized as the #1 Digital County in the nation by the Center for Digital Government. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve four-year terms. Wake County Government has an annual budget of $1.2 billion, employs approximately 4,000 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.