The IT Operations Technician supports and monitors centralized Mainframe and Maestro batch environments via OPCE/Tivoli Workstation to ensure the availability of applications and throughput in accordance with OLAs, SLAs. This role oversees process and documentation updates and improvements while providing an interface and support of IT partner teams in a 24/7/365 IT Data Center.
Key Responsibilities: •Perform monitoring of mainframe and server production batch. •Monitor User request queues, ensuring items are addressed in a timely and appropriate manner. •Apply JCL overrides, changes to the production environment and additions to the daily schedule. •Perform ABEND resolution and escalation. •Assist in production outages and delays with programmers and support personnel.
Essential Business Experience and Technical Skills:
Required: •3+ years IT experience in a large environment such as a Data Center or Command Center, or similar environment. •Experience with major operating systems, batch support via OPCE and Maestro (or equivalent) and other IT management tools
Preferred: •Bachelor’s degree in Computer Science, Information Systems or related field, or equivalent work experience. •ADP or equivalent certification preferred, or must be obtained within 6 months of employment. US citizenship is a requirement for certification. •Good communication skills, ability to build effective partnerships with peer groups, vendor staff, etc. •Ability to focus on multiple tasks and projects, potentially in parallel with regular monitoring and restoration of service activities. •Familiarity with BMC Impact Explorer, Connect Direct, SDSF, TSO/ISPF, JCL, and Microsoft Outlook.
At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”
Internal Number: 99099
MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.