The Sr. Developer is a key role that will involve coordination with our developers, product management, and customer relationship teams to stay on track and ensure we have the best product in the market. This position will be responsible for performing troubleshooting, performing hotfixes as necessary, working in coordination with the Engineering team. Ability to deliver quality and testing product in our SaaS platform is paramount.
Provide operational & technical support, be accountable for important tasks such as: incident management, internal customer consultations, security process & controls, resource management, application recovery & code promotion.
Organize, host and support technical bridge for P1 incident & work on action plans from Root Cause Analysis (RCA)
Coordinate / manage incident escalation to Engineering team
Handle operations request queue, resolve requests & provide guidance.
Implement and coordinate change promotions with Engineering team & related parties for change review, resource assignment & schedule
Create and manage automated testing scripts for hotfixes
Perform manual and automated testing on SaaS interfaces
Review database for changes, logs, and expected outcomes
Track and report on software tasks, reported issues, and support activities
Become an expert in the data used by our clients
Be able to solve technical problems on your own
Diagnose user issues and determine resolution paths with excellent customer service
Coordinate the escalation and resolution of complex cases
Involve in other testing aspects (performance, usability, stress/load testing
Ability to generate test data
Applicant MUST meet ALL requirements to be considered.
Authorized to work in the US
Minimum 6 years' experience
Strong Experience with AWS toolsets
Experience with Development and DevOps (ex: MVC, Angular, Python, SQL Server, Redshift, Jenkins et)
Strong experience with working with DevOps to incorporate automate testing into build/deploy process.
4 year degree from an accredited university, preferably in an IT-related field
Prior experience with Production Support with quality assurance in mind
Experience with software lifecycle management
Ability to work in a fast-paced, dynamic, start-up environment
Strong experience with C# and .Net programming using Visual Studio
Experience with SDLC (Software Development Life Cycle)
Prefer experience and exposure to healthcare data
About Babel Health
Babel Health is a unique risk adjustment software and services company, offering the only fully integrated, cloud-based suite of risk adjustment submission solutions designed for Government-sponsored programs. Babel Health was founded by a team of veteran healthcare software entrepreneurs with a vision of creating the best, most innovative product on the market. The result—Babel’s extraordinarily user-friendly risk adjustment and submission tools that:
• Provide higher quality data and enriched analytics
• Accelerate submissions and reporting?
• Empower you to maintain the highest level of transparency and control over the process.
Babel is headquartered in Pittsburgh, working out of the Alloy26 co-working space, located in the heart of the North Side.