We are seeking an Analyst experienced in working with human service programs and/or quality improvement programs to perform both independently, as well as part of a team, in conducting quality and outcome analysis to unify and coordinate quality service provision across one or more program offices of the Allegheny County Department of Human Services (DHS). Additional responsibilities include:
Processing and analyzing quantitative and qualitative data to support the daily operational data needs of DHS; a focus on client service data and quick turnaround response to requests from DHS staff/administration and outside entities is a large part of the job. While the Analyst is not required to be an expert in all statistical tests and methods, the incumbent is expected to recognize his/her particular expertise in data analysis and to seek other expert opinions whenever appropriate.
Developing an understanding of DHS’s services and systems, in order to promote the effective use of data for decision-making.
Sharing knowledge and findings through effective verbal and written presentations, to internal and to external stakeholders; writing detailed research reports describing the methodology, findings and recommendations of completed studies.
Assisting in the development and design of research studies to evaluate human service programs administered by DHS. Studies may focus upon particular programs, cross-system service utilization or particular consumer groups or service needs. This work may include data collection, cleaning and analysis; performing literature reviews; finding and obtaining secondary data sources; and gathering input from contracted providers, consumers and DHS staff on appropriate standards by which to measure service delivery.
Assisting in the ongoing design, development and enhancement of DHS information systems. As an end-user of these systems, the Analyst provides guidance on the optimal data structure and system requirements to ensure that the data stored and retrieved from the system meet the research and operational needs of DHS. May also include working closely with colleagues to identify and solve data-related problems.
Creating dashboards and data visualizations using Tableau software.
Supporting the development and implementation of quality improvement strategies for DHS.
Assisting in the development and implementation of DHS’s research agenda.
Bachelor’s degree from an accredited college/university in a related field, plus 2 years of previous relevant experience. Applicant should have a demonstrated interest in public service and research, be proficient in Microsoft suite, specifically Excel and PowerPoint, along with knowledge of analytic tools (e.g., SPSS or R) and have strong analytic and critical thinking skills. Additionally, excellent interpersonal skills, with the ability to clearly communicate with diverse audiences, as well as the ability to interact professionally with staff consumers and the general public are important to the success of the position. Due to the nature of this position, the candidate should be able to sit at a computer for long periods (2 plus hours) and traverse the building carrying up to 10 pounds (files, books, etc.). Available and consistent access to reliable transportation is required to navigate in the community for work-related assignments.
Salary range: $45,000-$60,000 per year plus a comprehensive benefits package!
Interested candidates should apply online and submit resume to: