The Classroom Audio Visual Technician will provide professional microcomputer and audio visual support and maintenance for any MTSU owned or occupied space via phone, email, and in person. This position provides design, installation, training, maintenance, and technical support of new and existing classroom/computer lab and conference room technology. This includes, but is not limited to digital signage, projectors, speakers, Mac and windows computers, control modules, audio/video switchers, document cameras, video cameras, interactive touch panels, and printers. This position must remain knowledgeable about new and emerging technologies and continue to be innovative in order to provide the highest quality instructional technology environment. This position documents all support interactions in FootPrints call tracking software. As needed, this position will participate in cross departmental and/or University committees and perform other related task or special projects as assigned. This position may also be required to assist in project planning of new buildings, renovations, and modifications to learning spaces on campus.
Knowledge: - Mac and windows system configuration and installation - Basic understanding of principles of networking and system administration including Active Directory, DNS, DHCP, and System Management Server - Audio Visual troubleshooting - Audio gain structure
Abilities: - excellent interpersonal, verbal and written communication skills - organized, self motivated, and goal oriented - develop and maintain effective working relationships with diverse constituencies - effectively teach technical skills and concepts to non technical users - Understand current and developing issues and make or recommend change to ensure efficient operation - Independently identify technical areas that need improvement and create a plan to make those improvements - Organize, develop, and instruct workshops, training sessions and seminars - lift up to 40 pounds and occasionally required to stand on a ladder for in-ceiling or wall audio visual installations, maintenance, or support.
Bachelors degree preferably in computer science, computer information systems, mathematics or a related area.
Two (2) years progressively responsible experience with installation, maintenance, diagnosing and repair of commercial audio visual systems and microcomputers (Mac/Windows) and peripherals required.
Note: An Associates degree and four (4) years progressively, responsible, and directly related experience or a high school diploma or HSE and seven (6) years progressively, responsible, and directly related experience may be considered in lieu of the Bachelors degree.
Experience programming and installing control interfaces, AMX, Crestron, or Extron control units preferred. Prior experience with digital signage is preferred.