Unified Communications Engineer (Skype) - Assistant Vice President
April 3, 2018
Cary, North Carolina
Full Time - Experienced
4 Year Degree
About Deutsche Bank
We are Germany’s leading bank with strong positions in Europe and significant presence in the Americas and Asia Pacific. We’re driving growth through our strong client franchise, investing heavily in digital technologies, prioritizing long-term success over short-term gains, and serving society with ambition and integrity. We serve our clients’ real economic needs in commercial and investment banking, retail banking and transaction banking, and provide ground-breaking products and services in asset and wealth management. That means a career packed with opportunities to grow and the chance to shape the future of our clients.
The unified communications team is responsible for the architecture, design, engineering, testing and 3rd line support of all unified communications channels and associated compliance capture, retention and retrieval platforms.
The Unified Communications Engineer will work as part of the Unified Communications team providing third-line support for our Skype for Business platform and related UC applications and system as well as supporting technologies including compliance capture, integration with our telephony and video conferencing backbones.
Position Specific Responsibilities and Accountabilities
The Engineer will be responsible for:
The troubleshooting and resolution of issues with the unified communication platforms, supporting services and dependencies Performing security administration tasks, such as certificate renewals, on a periodic basis in line with agreed service levels Performing disaster recovery testing on a periodic basis in line with agreed service levels Patching, maintenance and remediation on the unified communication platforms and supporting services Providing efficient, effective and timely support to compliance and legal on surveillance activities and data discovery requests and investigations Ensuring production installations of the platforms and additional components are compliant with the Banks information security standards Providing support of release of changes into the production environment for managing and improving the operational run books and supporting documentation People Management:
You will deliver results within given time frames, ensuring that your work is consistent, well documented and in-line with team standards at all times You will be expected to be an active member of the UC team, and support other less experienced members of staff in best practice and modern engineering techniques and approaches You will be expected to act as an escalation point for the level 3 team and providing weekend or evening support during major maintenance, upgrades, and repairs as well as providing support during P2/P1/P0 incidents You will take ownership for your own career management, seeking opportunities for continuous development of personal capability and improved performance contribution
Demonstrable experience in upgrading, installing, configuring and supporting Lync or Skype for Business products and related capabilities such as Avaya and Cisco unified communications products Demonstrable experience in leading a global level 3 or similar team and working under within an ITIL or similar process Must have diverse technical background with experience on multiple technologies including a knowledge of H323 / SIP, AD, LDAP, XMPP, networking protocols and associated services Knowledge of instant messaging, voice and video protocols ideally including PBX, ACD, CTI, IVR and VoIP Broad knowledge of Microsoft products and technologies and their integration with Skype for Business Strong career interest with a focus on professional improvement focused on Unified Communications technologies Comfortable working with a team with a diverse skill set, location and culture across different countries Must be adaptable and quickly understand the new technologies / emerging markets Excellent communication skills, with the ability to listen, understand and present clear solutions to problems Proven track record in problem solving, within a medium to large enterprise environment Education/ Qualifications:
Educated to Bachelor’s degree level in Computer Science, or a related discipline, from an accredited college or university Preferably hold Microsoft certifications in relevant technologies
Deutsche Bank is an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the “EEO is the Law” poster and pay transparency statement.
Internal Number: 3167632
About Deutsche Bank
DB Global Technology (DBGT), located near the Research Triangle Park (RTP) area of North Carolina, is a dedicated software development center that presents a start-up feel within the larger Deutsche Bank organization. DBGT is a dedicated application development and software engineering center that supports the Bank to access leading technology skills and promote innovation in the development of software applications and leading-edge IT solutions.