The Computing Services central IT department provides services that have strategic impact on university goals. We make service decisions based on interaction and valuable input from colleagues engaged in the education, research and administration efforts of the university. We are a learning organization and approach successes and mistakes as a learning experience to continually cultivate a culture of intelligent risk taking. We want to hire versatile team members who are inspired and passionate about their work. Join us and be part of a team committed to excellence, innovation, diversity, team and individual growth.
Enjoy working with a fast paced, technology driven team? Then the Executive IT Consultant Position is the right career choice for you. In this role, You are responsible for providing advanced technology consulting and support to the Executive and Senior Leadership. This includes: installing, configuring, and troubleshooting hardware and software on the Macintosh, PC and some mobile platforms; working as a liaison with users and experts to address resolve challenging issues. The applicant should be highly skilled in computer support for Windows (7, 8, and 10) and Macintosh OS platforms. Desktop and network security skills are required. The applicant must have superb communication and organizational skills. Will work with team in rotation to cover after-hours phone support.
35% You will provide user outreach and in-person customer consultation, on-site and off-site
20% Participation in team and division projects
15% You will perform installation and configuration of client devices and applications
10% Other duties as assigned.
10% You will provides personal assistance and recommendations for purchases – Strong emerging technology research
10% You will collaborate with Subject Matter Experts (SME’s) on client issues and technology troubleshooting
CompTIA A+, CompTIA Security+, ITIL Foundation Certification
Minimum requirements include:
Bachelor's Degree in Information Systems or equivalent experience.
4-6 years of related desktop support experience
Good problem solving skills; ability to maintain accurate and detailed records; working knowledge of computer operating systems and common tools including email clients and web browsers.
Mobility: Able to travel to various locations across campus or off-campus if needed to install equipment or software; able to lift and carry computers and related peripherals; able to maneuver in tight spaces, to bend, reach, stoop, etc; should be able to move computer equipment.
Usual office setting; exposure to computer monitors for long periods of time.
Works well under pressure and pays close attention to detail
Strong customer service orientation, meet inflexible deadlines, ability to deal with difficult situations while maintaining composure, work with frequent interruptions, and manage multiple tasks.
After-hours and on-call rotation as well as weekend work are required. May be required to be available over holidays. Regular use of a smart phone for daily communication.
Should possess or be able to obtain a valid driver’s license.
Internal Number: 2008343
About Carnegie Mellon University
Carnegie Mellon University (CMU) is a global research university with more than 12,000 students, 95,000 alumni, and 5,000 faculty and staff.
CMU has been a birthplace of innovation since its founding in 1900.
Today, we are a global leader bringing groundbreaking ideas to market and creating successful startup businesses.