The Support Services Coordinator position is a member of the University of Pittsburgh Support Services team. The Support Services team focuses on the support and delivery of technology solutions provided by Computing Services and Systems Development (CSSD) to the faculty, staff and students of the University of Pittsburgh.
This position is dedicated to managing and executing a variety of tasks and assignments for the groups within Support Services. This position requires a high quality of interaction and collaboration with CSSD colleagues. In addition, the position is highly visible and requires professional interaction and coordination with external vendors and the University community in support of Support Service's activities.This position will serve as lead for Support Services initiatives to include Arrival Survival, PittStart, Love Your Computer, the Pitt Mobile App Challenge, student and faculty information events and student job fairs. This position will coordinate activities and initiatives associated with the student computing labs and the Technology Service Desk as well as coordinate Support Services activities to include the support services training program, the implementation of knowledge bases, etc. Developing documentation and material to assist the Support Services groups and initiatives will be required.
Strong organizational, planning, and communication skills are necessary as the position requires coordinating and managing initiatives, programs, and events efficiently while meeting deadlines. Strong technical skills are required in applications that will be used to document, analysis, present and track initiatives and their progress. Technical skills are needed for understanding the technology / application services available to faculty, staff and students. This position reports to the Director of Support Services.
Applicants must provide three work related references (supervisory, whenever possible) as well as include their complete employment and salary history on their application. Applicants should include salary requirements in cover letter. PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record Check will be required as a condition of employment.
The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EEO/AA/M/F/Vets/DisabledDegree in Information Science, Computer Science, or related field or the equivalent in years of experience is preferred to meet the technical demands of this position.Strong customer service skills are required with at least three years of customer support working experience.