All Lines Technology is seeking a Service Desk Analyst who will provide customer service and technical support through analysis and problem solving to facilitate installation, implementation, maintenance, education, and documentation of a variety of computer and software technologies utilizing over the phone and remote communication technologies to service the customer.
Provide Tier 1 service or phone support to IT users for basic software and Hardware of end-user computing and desktop-based LAN systems.
Troubleshoot problems to resolution or escalate to Tier 2 support when necessary.
Reset or configure network accounts access.
Document problems and resolutions within call tracking application and provide updates to the knowledge base where applicable.
Configure and install software for end-users' desktops and laptops.
Involved in the installation and roll-out of new software packages; upgrades and new desktop hardware.
Process hardware and software requests by coordinating user setup, upgrades, and installations.
May perform end-user training as it regards assistance with supported applications.
All other projects and duties as assigned.
Scope of Responsibility
This position is responsible for the functions described in this document for small to medium size stand-alone projects or integrated projects.
Good problem solving and analytical skills
Effective written and verbal communication skills
Good organizational and time management skills
Good interpersonal skills
A strong self-starter
Minimum HS Diploma or equivalency diploma; some college and/or technical training preferred.
1-3 years customer service experience with emphasis on hardware/software
Working knowledge of Windows operating systems, Microsoft applications and desktop hardware/laptops required.
Excellent written and verbal communication skills, problem-solving and analytical ability, aptitude for customer service, able to work in fast-paced, dynamic environment.
Related licenses, certifications are a plus
Internal Number: SVAR4336
About All Lines Technology
All Lines Technology is a leading provider of enterprise technology solutions and services, with proven expertise enabling organizations to overcome obstacles and achieve excellent business results.
All Lines Technology is a woman owned solutions provider that delivers cost effective, industry standard IT solutions to our customers. We strive to be a Professional Business Partner and Trusted Advisor with each of our clients. In doing so, we help companies streamline and improve the way they buy, implement, and manage their technology infrastructures that support their mission critical business applications. These scalable solutions deliver benefits to companies from start up to Fortune 500.
All Lines Technology specializes in industry standard solutions for Enterprise Infrastructure, Microsoft Collaboration and Productivity Solutions, MSP/Cloud Solutions, IT Staffing, IT Consulting, and 24/7/365 Help Desk. As a value-added solutions provider, we partner with only best-of breed industry leaders that meet the business needs of our clients. We use our expertise to deliver streamlined solutions customized to the unique needs of your business, and strive to be your true trusted ad...visor. By leveraging cutting edge technology deployment and management solutions from industry leaders, we ensure you receive the technology solutions you require, delivered with the highest level of service.
Our corporate headquarters is located in Warrendale, PA which includes a state of the art datacenter showcasing some of the latest technology hardware and software solutions for our customers as well as a Tier 3 datacenter for our cloud based services. We utilize these for live demos, proof of concepts, and application testing. In addition, we also have a 20,000 square foot warehouse, staging & integration center that we use for client management/imaging and warehousing. We have a secondary location in Cranberry Township, PA where our 24/7/365 Help Desk and network operations center resides.