All Lines Technology is looking for a Technical Specialist I who will be knowledgeable about computer systems, electronic systems, and software applications. You will be responsible to answer questions, and troubleshoot any related problems about technology-based products, support and services.
Providing installation, configuration, testing, and troubleshooting of PC hardware and PC software applications
Supporting Microsoft Operating Systems, Windows 10, Windows 7, Windows 2003, Windows XP and Microsoft Applications in a corporate environment.
Supporting IOS devices such as iPads, iPhones and MAC PCs.
Supporting Local Area Networks, Wireless Networks, and TCP/IP protocols
Provide Lotus Notes Client and Mobile Device Support/Administration - REQUIRED
Manage work using issue tracking database and utilize database to analyze trends and recommend course of action to reduce incoming calls
Pro-actively identify and resolve potential customer service problems
Recommend and implement changes necessary to improve departmental processes and procedures to improve customer service
Manage projects and provide input to develop global standardizations
Supporting Microsoft Office, Minitab, Solid Works, Lotus Notes, SAP, VPN, 2 Factor Authentication, Software deployment tools, PC Encryption
Proven analytical and troubleshooting skills with Microsoft Operating Systems, Windows 10, Windows 7, Windows 2003, Windows XP and Microsoft Applications in a corporate environment
Proven analytical and troubleshooting skills with IOS devices such as iPads, iPhones and MAC PCs.
Proven Hardware and Software troubleshooting skills
Excellent problem-solving skills
Excellent communication skills
Proven ability to establish and maintain good customer relationships
Advanced knowledge of PC Imaging Processes and Software Deployment tools
Associates Degree in Information Technology or related discipline can be substituted for up to 1 year of experience.
Bachelor's Degree in Information Science, Computer Science or related discipline
Internal Number: MSKK4314
About All Lines Technology
All Lines Technology is a leading provider of enterprise technology solutions and services, with proven expertise enabling organizations to overcome obstacles and achieve excellent business results.
All Lines Technology is a woman owned solutions provider that delivers cost effective, industry standard IT solutions to our customers. We strive to be a Professional Business Partner and Trusted Advisor with each of our clients. In doing so, we help companies streamline and improve the way they buy, implement, and manage their technology infrastructures that support their mission critical business applications. These scalable solutions deliver benefits to companies from start up to Fortune 500.
All Lines Technology specializes in industry standard solutions for Enterprise Infrastructure, Microsoft Collaboration and Productivity Solutions, MSP/Cloud Solutions, IT Staffing, IT Consulting, and 24/7/365 Help Desk. As a value-added solutions provider, we partner with only best-of breed industry leaders that meet the business needs of our clients. We use our expertise to deliver streamlined solutions customized to the unique needs of your business, and strive to be your true trusted ad...visor. By leveraging cutting edge technology deployment and management solutions from industry leaders, we ensure you receive the technology solutions you require, delivered with the highest level of service.
Our corporate headquarters is located in Warrendale, PA which includes a state of the art datacenter showcasing some of the latest technology hardware and software solutions for our customers as well as a Tier 3 datacenter for our cloud based services. We utilize these for live demos, proof of concepts, and application testing. In addition, we also have a 20,000 square foot warehouse, staging & integration center that we use for client management/imaging and warehousing. We have a secondary location in Cranberry Township, PA where our 24/7/365 Help Desk and network operations center resides.