Interested in a working for a company with opportunities to resolve diverse technology challenges every day? Does working for a growing business with a can-do culture interest you? Does providing on-site support for one of the largest and most technically advanced companies in the world peak your curiosity? If so, then Mechdyne is the team that you are looking to join.
Mechdyne is one of the world's leading providers of innovative audio, visual, and information technologies. We serve a global client base that includes a significant percentage of Fortune 500 companies, in a variety of fields and industries, such as oil and gas, university research, product design, manufacturing, government research, and training. To ensure our clients succeed, we provide comprehensive, customized solutions that include AV/IT hardware integration, technical services, software and consulting.
Our systems and technology support client efficiency, collaboration, and interaction. This position requires robust attention to detail and unwavering customer service while ensuring that up-time and functionality of the installed technology are not affected. The chosen candidate will be located at our client's facility. Also, they will be responsible for supporting advanced collaboration systems for energy industry professionals who rely on this equipment to make business decisions. Mechdyne is looking for audio/visual (A/V) and information technology (IT) professionals who are interested in driving and supporting client success.
Work hands-on with cutting-edge technology, including video conferencing, high performance computer graphics applications, computing equipment, networked visualization, streaming video, fiber-optics communications, analog signal transmission equipment, meeting space control systems, and facilities integration
Test and evaluate new technology and methods of implementation, for everyday and new-to-market devices
Work hand-in-hand with specialists at client facilities to ensure they are able to make immediate and critical decisions while using the technology without having to worry about down-time and functionality
Grow professionally through ongoing training, certification programs, and continued learning
Enjoy variety in your work, which includes elements of customer service and interaction, hands-on equipment setup, trouble shooting, and repair
Provide regular tracking and reporting in the company's issue resolution software system
Educational degree/certificate or equivalent experience in IT services or AV systems administration
Minimum of 2 years of hands-on technology hardware troubleshooting experience
Minimum of 2 years of experience in technical support
Experience with ticketing and issue tracking
Solid and demonstrable experience and skill in building client relationships
Additional experience with the following would also be desirable:
Teleconferencing and Video Conferencing management
Projection technology management and maintenance
ITIL Framework certification
Generic Software and Linux troubleshooting experience
Audio system installation and calibration
Mechdyne offers an exciting work environment that is continually evolving, with competitive salaries, and a generous benefits package, including performance incentives, and profit sharing. Our selection process includes a credit and background check, personality and aptitude assessment, and pre-employment drug testing to help ensure top candidates are added to our team.
Mechdyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. Mechdyne will only employ those who are legally authorized to work in the United States. This is not a position for which non-US work visa sponsorship will be provided.
Additional Salary Information: Base salary along with profit sharing and overtime available.
Mechdyne is a fast growing company that specializes in advanced Audio Visual and Information Technology software, hardware, and services. We bend technology to our will to create unique solutions, and we are the market leader in visualization system deployment.
Mechdyne offers an exciting work environment, competitive salary, and generous benefits package. Mechdyne is an Equal Opportunity and Affirmative Action Employer and strongly supports diversity in the workplace.