Tobii Dynavox, part of the Tobii group, is the world leader in eye tracking and speech generating devices - products that help individuals with speech and motor impairments live a richer and more independent life. Headquartered in Stockholm Tobii covers a global market with offices in USA, Germany, Norway, Japan and China. If you want to work with meaningful products and solve interesting problems, we might be the right company for you!
Take a look at this video that shows how we impact lives and give people with disabilities the power and ability to express who they are: https://www.youtube.com/watch?v=2zh2UMK8xf0
Our Pittsburgh office is located in the Southside. We offer our full time employees a generous benefits package including health/dental/vision, 401K with company match, paid vacations, 10 paid holidays, tuition reimbursement, free parking, relaxed work environment, free on-site gym, free bike rentals, and various company events.
The Technical Support Representative is responsible for handling incoming calls, emails and chat requests received via direct contact or Tech Support line.
Answer incoming calls to the department via the automated call distribution center or direct line and provide callers with needed assistance
Provide callers with training and troubleshooting support to address problems or concerns
Respond to email messages and chat requests and work with customers to resolve issues
Document all calls and interactions including emails and chat requests in the Call Center database
Arrange for product repairs when necessary
Update customer demographic or personal information in the database
Escalate problems/issues to the Supervisor Technical Support when warranted
Perform various other tasks as assigned
To be successful in this role and at Tobii Dynavox you need to be detail oriented, and have the ability to work with interruptions in a fast pace environment.
“Working at Tobii is like being in the heart of innovation. Here you get to work on cool creative projects, together with passionate colleagues from all around the world.
Our technology brings a voice to people with speech impairments, it helps us understand human behavior and it is revolutionizing the way we interact with technology.
Life is short so we choose to spend it building high tech products that matters!
If you want to build a company rather than just work for one. If you take pride in honest, hard work and want to perform freely in an open environment where you can be yourself, you will feel right at home.
Tobii - It’s all about passion, innovation and making things real –“
Learn more about what we do by visiting our Youtube channel.
High School Diploma
Associate Degree in Information or Computer Science preferred
Previous Call Center experience a plus
Interpersonal, oral and written communication skills
Annunciation and phone etiquette skills
Ability to adapt communication style to better respond and meet the needs of the caller
Fluent in Spanish or French a plus
MS Office Word and Outlook
Windows navigation skills
Familiarity with database applications, spreadsheets, and relational databases a plus
Win CE operation systems experience preferred
Customer service orientation
Ability to maintain composure during stressful situations
See, talk, and hear
Able to sit, stand, and walk
Manual and finger dexterity
Ability to lift and/or move up to 10 pounds
Ability to work at a desk for prolonged periods of time
Tobii Dynavox, www.tobiidynavox.com , the largest business unit in the Tobii Group, is the world leader in eye tracking and assistive technology for communication-products that help individuals with speech and motor impairments live a richer and more independent life. Tobii Dynavox was formed in 2014 when Tobii Assistive Technology (founded in 2005) merged with Dynavox Systems (founded in 1983). ... The merger created the world leader in devices, software and tools for alternative communication making thousands of people around the world able to communicate despite any limitations. Have a look at this fantastic video on the way we impact peoples lives and give them the power and ability to be who they are: