The National Association of Manufacturers (NAM) is seeking a Junior System Administrator to provide level 1 and 2 end-user desktop support and system administration in a Windows network environment. Strong customer service, communication, technical, and troubleshooting skills are essential.
Join the NAM and Make an Impact in the Following Ways:
Provide Tier 1 and Tier 2 phone and deskside support to NAM employees.
Assist users with Windows PC and Mac devices as well as mobile device support for both BYOD and company-owned devices.
Maintain ticketing system including receiving/resolving/escalating tickets as well as contributing to the knowledge base.
Provide secondary support for phone, A/V, and webinar systems/services.
Administration of a hybrid Exchange/Office 365 environment.
Maintain and deploy desktop images.
Manage backup solutions
Administer weekly patching of workstations and servers.
Respond to and mitigate security and system events, on and off-hours as required
Work with support vendors to resolve issues when needed.
Maintain technical system documentation and system change log; creates instructions for end-users when appropriate.
Assist the IT Director with new technology projects as assigned
The above list of responsibilities is representative of the position and is not intended to limit or preclude other responsibilities and tasks that may be associated with or added to the position.
We are looking for Team Players who meet the Following Criteria:
Bachelor’s degree from a four-year college or university preferred.
A minimum of three years client-facing, desktop support with one year in a system administration role
CompTIA A+ or comparable Microsoft Certified Professional certifications preferred.
Experience with installation, configuration, operations and troubleshooting of Windows 7/10 and Office 2013/2016 programs
Proven experience with user creation and management in Office 365 and Active Directory
VMware experience is a plus.
Audio/Visual equipment and conferencing software experience desired
Understanding of networking principles
Knowledge of information security best practices
Superior customer service skills and ability to interact with all levels of personnel from administrative and technical to executives.
Oral and written communications skills sufficient to maintain system documentation, communicate with users, and manage vendors.
Able to maintain record keeping systems and organize system administration procedures
Strong analytical and deductive reasoning skills.
Ability to multi-task and prioritize
Ability to work well on a team
Ability to work effectively in a fast-paced, quality and goal driven work environment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
People. Passion. Progress.
Additional Salary Information: Competitive salary, excellent benefits including annual bonus, vacation pay, sick pay, holiday pay, 401(k), and outstanding work environment including free fitness facility in the building.
The National Association of Manufacturers (NAM) is the largest manufacturing association in the United States, representing small and large manufacturers in every industrial sector and in all 50 states. Manufacturing employs more than 12 million men and women, contributes $2.17 trillion to the U.S. economy annually, has the largest economic impact of any major sector and accounts for more than thr...ee-quarters of all private-sector research and development in the nation. The NAM is the powerful voice of the manufacturing community and the leading advocate for a policy agenda that helps manufacturers compete in the global economy and create jobs across the United States.
The NAM’s world-class staff of policy experts provide unmatched access and information on the key issues affecting your business and bottom line. We are on the front lines of a wide range of policy battles, from immigration reform and labor relations, to energy and the environment, to trade policy and taxes. At every turn, we are working on behalf of manufacturers in America to advance policies that help manufacturers do what they do best: create economic strength and jobs.