Dimensional Fund Advisors is searching for a Senior Service Desk Analyst with strong technical skills, great customer service and a desire to expand those skills in a team environment. This position plays a key role in supporting Dimensional’s Technology Service Center functions to employees at over 12 geographically-dispersed locations, including EMEA, APAC and the Americas. This role will primarily support the centralized 24x7 global Service Desk (Level 1) function. However, in-person support operations as secondary and on-call responsibilities for deskside (Level 2) operations will be required periodically.
Full description available at; https://dimensional.wd5.myworkdayjobs.com/DFA_Careers/job/Charlotte/Analyst--Desktop-Administration_2017-4406
•4+ years’ experience in working within a technical support role, including proven and demonstrable PC (desktop, laptop, mobile devices), printer, monitor, phone, and other IT hardware troubleshooting skills •4+ years’ experience with Microsoft technologies, including Windows 7/10 Operating Systems, Microsoft Office/Office365, Active Directory, Intune, and Exchange Management Console •Must have excellent customer service skills including being proactive, friendly, and approachable while maintaining composure in tense, high pressure situations •Experience using a ticketing system such as ServiceNow or similar to manage workload •Excellent organizational and problem-solving skills •Ability to work in a fast-paced environment, work independently or as part of a team and manage time effectively •Ability to prioritize workload and multitask •Strong oral and written communication skills
Dimensional Fund Advisors is a leading global investment manager with over $518 billion under management. Over the years, the firm has translated financial research into real world investment solutions, developing innovative approaches to trading and portfolio design. With offices around the world, Dimensional fosters a culture of learning, teamwork, and dedication to our clients.