Provide second level support for the FXOPS, OTC Derivatives and Asset Servicing suite of applications. This role requires business and technical knowledge of middle office FX trading and settlement systems, OTC Derivatives Settlements and Confirmations, and Asset Servicing. It involves active monitoring, incident analysis, solving problems and resolution, which include the following.
Act as a liaison between FX Operations users, OTC users, Asset Servicing users and IT on all support issues Own and resolve all application related Production issues Provide timely and efficient support for the various applications Provide onsite and offsite support for the various business functions Provide off-hours and weekend support as necessary Resolving production problems as well as guiding the team in solving problems Enthusiastically seek to minimize potential application support problems through root cause analysis and monitoring Analyze and debug the existing source code to find bugs and performance issues Provide technology solutions, which cater to the needs of the business Design, develop, test and implement improvements and bug fixes Maintain effective communications with the client community to understand their problems and needs Acquire knowledge on the various CS applications and document the same Share the acquired knowledge with and deliver training to the team member The career path for a successful candidate supports growth within the FXOPS, OTC Derivatives and Asset Servicing applications support team into a senior support analyst with increased responsibilities.
Credit Suisse maintains a Working Flexibility Policy, subject to the terms as set forth in the Credit Suisse United States Employment Handbook
You possess 2 years of experience in production support and software development You have a 2 years of experience in Solaris, Linux, Windows Server, Informix, Oracle, Sybase, MSSQL, Java, J2EE, Weblogic, MQ Series, BMC Control-M You have confirmed aptitude for production support You are proficient in writing SQL queries You have an excellent problem solving and analytical skills
You have Authentic enthusiasm to learn and embrace new technologies Very eager to learn new businesses and functions Your Proficiency in Informix, Oracle, Sybase and/or MSSQL is a plus Your being well versed with Unix shell scripting, PERL scripting and XML is a plus Knowledgeable in mainframe technologies such as JCL,DB2, CICS etc. is a plus Your financial industry experience is a plus
Excellent oral and written social skills Team oriented Client-focused & sensitive to client needs
Credit Suisse provides a broad range of financial solutions through two global divisions, Private Banking & Wealth Management and Investment Banking, to companies, institutions and private clients. We look for people with a wide range of experiences, interests and degrees who will add fresh perspectives to our business. Join us and help shape our future.