Under close supervision, serves as a central point of contact for a defined internal/external customer base to consult, implement and address problems with customers on FedEx automation portfolio and/or FedEx deployed technologies. Responsible for installation and optimization of company's software products and systems at customer sites within an aligned territory. Provides solutions and serves as liaison between business customers and technology development. Special projects as assigned.
Job Specific Information
The domicile for this position may be anywhere near the Hartford, CT area. Other geographical areas in the north to middle of CT such as West Hartford, Manchester, New Britain or Glastonbury will also be considered.
Knowledge / Skills / Abilities Considered a Plus
Strong ability to consult and interface with customers. Sound presentation and organization skills are essential.
Experience with programming languages such as Visual Basic, VBA or VB.Net SQL, ODBC and database integration.
Experience in general business applications and services (ERP, web hosting, order management).
Good organizational skills.
Good communication (verbal/written) skills.
Must have strong interpersonal skills.
Must be able to manage multiple tasks simultaneously.
Good project management and time/territory management skills are required.
Experience with Networking and client server technology.
Experience with working in Windows 7 and Windows Server environments.
Applicant must have valid drivers' license.
Bachelor's Degree in computer science, computer engineering, or information systems and/or equivalent formal training or work experience. Two (2) years equivalent work experience in computer support information technology environment, and desktop computing along with the ability to apply basic computer concepts, theories, principles and methods to projects, business problems, issues and/or questions. Strong written and verbal communication skills. A related Master’s Degree equals two (2) years experience. More advanced degrees may offset experience requirements.
FedEx Services began operations in June 2000 to provide information technology, sales, and marketing support for FedEx Corp. subsidiaries FedEx Express and FedEx Ground. The same functions for FedEx Freight and FedEx Office were later aligned with FedEx Services.
In 2013, FedEx Services launched FedEx Delivery Manager®, an innovative option that provides U.S. customers with a range of flexible ...options to schedule dates, locations and times of delivery. Customers can also actively track and manage deliveries en route to or from their home, without a tracking number or even a FedEx account.
Today some 12,500 FedEx Services team members coordinate sales, marketing, communications, information technology, and customer service support for the global FedEx brand.